Terms of Service

Last updated: 31st May 2026

These Terms of Service ("Terms") form a binding agreement between Hostigram, a Delaware corporation with registered office at 124 City Road, London, England, EC1V 2NX ("Hostigram", "we", "us", "our"), and the person or entity that accesses or uses the Service ("you", "your").

By creating an account, accessing the Service, paying for a plan, configuring a Service Page, or sending or receiving messages through Hostigram, you agree to these Terms. If you do not agree, do not use the Service.

If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" refers to that organisation.

1. Definitions

Service: the Hostigram software-as-a-service platform, including the websites at hostigram.com and any subdomain, the host dashboard, the guest chat interface, our APIs, and any associated mobile applications.
Host: a registered account holder who creates and operates one or more Service Pages.
Guest: an end user who accesses a Service Page to interact with the AI assistant configured by a Host. Guests do not create accounts.
Service Page: a property, group, or event configuration created by a Host in their account, accessible to Guests via a shareable link, QR code, access code, or WhatsApp number.
Knowledge Content: the questions, answers, documents, photographs, action links, addresses, and other material a Host uploads, enters, or generates within the Service to inform the AI assistant.
AI Output: any response, suggestion, summary, or other content produced by the AI assistant in response to a Guest message or Host action.
Plan: a subscription or one-time purchase that grants access to specified features and capacity limits.
Account: your registered user account on Hostigram.

2. Eligibility and account

2.1 Age and capacity

You must be at least 18 years old and have legal capacity to enter into a binding contract. The Service is not directed at children under 13 (or under 16 in the EEA), and we do not knowingly collect their personal data.

2.2 Account registration

To use most features you must create an Account by providing accurate registration information, including a valid email address. You may sign in with email and password or with a supported third-party identity provider (e.g. Google). You are responsible for keeping your credentials confidential and for all activity under your Account.

2.3 One Account per person

You may not maintain more than one Account without our written consent, and you may not transfer your Account to another person except as part of a permitted transfer of a Host's business under section 22.4.

2.4 Notifying us of compromise

You must notify us promptly at [email protected] if you believe your Account has been accessed without your authorisation.

2.5 Jurisdiction

We do not currently offer the Service in jurisdictions subject to comprehensive US, UK, EU, or UN trade sanctions, including (without limitation) Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine. You represent that you are not located in, and will not use the Service from, such a jurisdiction.

3. The Service

3.1 What Hostigram does

The Service enables Hosts to create AI-powered concierge assistants grounded in their own Knowledge Content. Guests interact with those assistants through shareable links, QR codes, or, where the Host has configured it, WhatsApp. Hostigram provides the infrastructure, AI model orchestration, billing, and administrative tools; the Knowledge Content and the use case for each Service Page are determined by the Host.

3.2 Roles and responsibilities

The Host is the controller of the Knowledge Content, the operator of the Service Page, and the party responsible to Guests for the underlying offering (property, event, group, or other) the Service Page describes.
Hostigram provides the platform. We do not own, operate, or accept responsibility for the underlying property, event, group, or service that a Host's Service Page represents.

3.3 Changes to the Service

We may add, modify, or discontinue features at our discretion. We will give reasonable advance notice of material changes that we expect to negatively affect existing paid Hosts.

3.4 Beta features

We may make features available on a beta, preview, or experimental basis. Such features are provided "as is", may change or be withdrawn at any time, and are excluded from any service-level commitments.

4. Plans, fees, and billing

4.1 Plan catalogue

Plans, capacity limits, and prices are described on our pricing page and at checkout. Plans currently include short-duration one-time Plans (such as 3-day and 1-week), monthly subscriptions, and tiered property subscriptions. We may change the catalogue and the prices for new purchases at any time; price changes affecting existing recurring subscriptions will be notified at least 30 days in advance and take effect at the next renewal.

4.2 Billing

Payments are processed by Stripe. By providing payment details you authorise us, through Stripe, to charge the applicable fees plus any taxes. Recurring subscriptions renew automatically at the end of each billing period until cancelled. One-time Plans grant access for the specified period from the date of activation.

4.3 Taxes

Stated prices exclude VAT, GST, sales tax, and similar taxes unless explicitly stated otherwise. Where we are required to collect tax, it will be added at checkout. You are responsible for any taxes assessed on you by your own jurisdiction.

4.4 Cancellation

You may cancel a recurring subscription at any time through the customer billing portal. Cancellation takes effect at the end of the current billing period; the Service Page remains active until then. One-time Plans cannot be cancelled mid-term.

4.5 Refunds

Except as required by applicable law, all fees are non-refundable, including for partial billing periods, unused capacity, or Service Pages that have not been used. We may, at our sole discretion, issue a refund or credit in exceptional cases.

4.6 Consumer right of withdrawal (EEA and UK)

If you are a consumer based in the EEA or the UK, you ordinarily have a 14-day right to withdraw from a distance contract for digital services. By activating a Service Page or starting to use the Service before the end of that period, you expressly request that performance begin during the withdrawal period and acknowledge that you lose your right of withdrawal once performance has begun.

4.7 Late or failed payments

If a payment fails, we may suspend the affected Service Pages after a grace period and after notifying you. You remain liable for outstanding fees. We may charge reasonable costs of recovery permitted by law.

4.8 Complimentary and trial access

We may offer trials or complimentary ("comped") access to selected Hosts. Trials and complimentary access are subject to these Terms and may include additional usage caps or restrictions stated at the time they are granted. We may modify, suspend, or end trials and complimentary access at any time at our discretion.

5. Usage limits and AI cost controls

5.1 Capacity limits

Each Plan includes capacity limits, which may include limits on the number of messages per session, messages per day, concurrent sessions, and session duration. We may enforce these limits in real time and refuse further messages once a limit is reached.

5.2 Cost protection

We operate per-Service-Page and platform-wide cost controls on AI usage. If a Service Page's AI consumption exceeds protective thresholds, we may temporarily suspend the AI for that Service Page and notify the Host. This protects both you and us from runaway costs caused by error, abuse, or unusual traffic.

5.3 Fair use

You agree not to evade capacity limits through technical means or by creating multiple Accounts or Service Pages to circumvent the limits of a single Plan.

6. Host obligations

6.1 Accuracy of Knowledge Content

You are solely responsible for the accuracy, completeness, and lawfulness of the Knowledge Content you provide. You must keep the Knowledge Content current and remove or correct information that becomes inaccurate or unsafe.

6.2 Rights to upload

You represent and warrant that you own or have all necessary rights, licences, and permissions to upload the Knowledge Content and to allow Hostigram to process and display it to Guests in accordance with these Terms. This includes any photographs, addresses, schedules, third-party trademarks, or other material you provide.

6.3 Lawful use of the Service Page

You will operate the Service Page in compliance with all laws applicable to your underlying offering, including consumer protection, advertising, tax, hospitality licensing, short-term-rental regulations, event-safety laws, and accessibility requirements. The Service is not a substitute for any licences, permits, or insurance your underlying activity requires.

6.4 Guest data

Where you collect Guest information (name, email, phone, dates, codes, or other personal data) through the Service, you are the data controller of that information for purposes of applicable data protection laws. You must:

have a lawful basis to collect that information,
provide your own privacy notice to Guests where required,
limit collection to what is necessary, and
not use Guest data for purposes beyond your own offering (in particular, you must not send unsolicited marketing using contact details captured through Hostigram unless you have a separate, valid basis).

Our Data Processing Addendum, available on request, governs our role as processor of Guest personal data on your behalf.

6.5 Sensitive content

You will not configure a Service Page to provide medical, legal, financial, mental health, emergency, or other professional advice as if it were authoritative. The AI assistant is not a substitute for professional services.

6.6 WhatsApp channel

If you enable the WhatsApp channel:

You are responsible for obtaining a WhatsApp Business number and connecting it through Meta in compliance with Meta's policies.
You are responsible for obtaining Guests' opt-in consent before any outbound messaging.
You acknowledge that WhatsApp has rate limits, template-message rules, and a 24-hour customer-service window that we cannot override.
Meta's terms apply in parallel and govern your access to the WhatsApp Cloud API.

6.7 Collaborators

You may invite collaborators (co-hosts or viewers) to your Service Pages. You are responsible for the actions of any collaborator you authorise. Collaborator access can be revoked at any time from your account.

6.8 Co-operation with abuse reports

If we receive a credible complaint about your Service Page (for example, an allegation of infringement, harassment, or misrepresentation), we may ask you to respond and may suspend the relevant Service Page pending investigation.

7. Guests

7.1 No Guest account

Guests access Service Pages without an Account. The Host is responsible for the content of their Service Page and for the underlying offering. Hostigram is not party to any contract between a Host and their Guests.

7.2 Acceptable Guest conduct

Guests must not abuse the chat interface, attempt to extract system prompts or private information, submit unlawful content, impersonate others, or attempt to interfere with the Service. We may rate-limit, block, or refuse service to Guests who violate these Terms or our acceptable-use rules.

7.3 Guest disputes

Any dispute between a Guest and a Host concerning the underlying property, event, group, or service is solely between those parties. Hostigram is not responsible for resolving such disputes or for any loss arising from them.

8. Knowledge Content and AI Output

8.1 Ownership of Knowledge Content

As between you and Hostigram, you retain ownership of your Knowledge Content. You grant Hostigram a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, index, embed, transmit, display, and create derivative works of the Knowledge Content solely to operate, maintain, and improve the Service for you and your Guests, including by generating embeddings and submitting necessary excerpts to our AI sub-processors at the time a Guest asks a question.

8.2 No use of your Knowledge Content for model training

We do not use your Knowledge Content, Guest messages, or AI Outputs to train our own machine-learning models. We use AI sub-processors (currently including OpenAI) on terms that prohibit those sub-processors from training their general models on your data. Our current sub-processors are listed in our Privacy Policy.

8.3 AI Output ownership and use

Subject to your compliance with these Terms, we assign to you, to the extent we hold them, any rights we have in AI Outputs generated for your Service Page so that you may use them in the operation of your offering. You acknowledge that:

AI Output is generated probabilistically and may be similar or identical to outputs generated for other users;
We make no claim of exclusivity in any AI Output, and you should not assume that an AI Output is unique to you;
AI Output may incorporate content from third parties, and you remain responsible for your use of it.

8.4 Accuracy disclaimer

The AI assistant generates responses based on the Knowledge Content you provide and on probabilistic language models. AI Output may be inaccurate, incomplete, outdated, or inappropriate, even when the Knowledge Content is correct. The Service is provided as an informational and convenience tool. Neither you nor your Guests should rely on AI Output for decisions requiring professional advice (including medical, legal, financial, emergency, or safety decisions), for time-critical information, or in any other context where an error could cause harm.

8.5 Your responsibility for output you publish

If you republish, broadcast, or otherwise rely on AI Output outside the Service, you do so at your own risk and remain responsible for verifying its accuracy and lawfulness.

8.6 Removal of Knowledge Content

We may remove or disable Knowledge Content that we reasonably believe violates these Terms, infringes third-party rights, or exposes us or any user to legal or safety risk. Where practical we will notify you and give you an opportunity to respond before doing so.

9. Acceptable use

You will not, and will not permit anyone else to:

use the Service for unlawful, fraudulent, deceptive, or misleading purposes;
upload or transmit content that is infringing, defamatory, obscene, sexually explicit involving minors, threatening, harassing, or that incites violence or discrimination;
configure a Service Page to facilitate any unlawful activity, including unlicensed short-term rentals where local law prohibits them;
attempt to extract, reverse-engineer, or expose system prompts, internal instructions, or non-public configuration of the AI assistant;
use the Service to develop, train, or improve a competing product;
probe, scan, or test the vulnerability of the Service, or breach or attempt to breach our security or authentication mechanisms, except as part of a security testing arrangement we have authorised in writing;
send automated traffic, scrape, or otherwise place an unreasonable load on the Service;
impersonate any person or misrepresent your relationship to a person or organisation;
resell, sublicense, or provide the Service to third parties as a paid offering, except under a partnership agreement we have approved in writing;
introduce malware, ransomware, or similar harmful code to the Service;
use the Service in a manner that violates the acceptable-use policies of our underlying providers (including OpenAI, Stripe, Meta, Cloudflare, and Resend);
circumvent rate limits, usage caps, geofences, or access controls.

We may investigate suspected violations and may suspend or terminate access while we do so.

10. Third-party services

The Service integrates with third-party services, including (without limitation) Stripe (payments), OpenAI (AI processing), Meta (WhatsApp), Cloudflare (hosting and storage), Neon (database), Resend (email), and Sentry (error reporting). Your use of those features may be subject to those providers' terms in addition to these Terms. We are not responsible for third-party services and do not control their availability or behaviour.

Any links to third-party websites or content are provided for convenience. We do not endorse and are not responsible for third-party sites.

11. Intellectual property

11.1 Hostigram's rights

The Service, including all software, designs, trademarks, logos, documentation, and other materials we provide (excluding your Knowledge Content), is owned by Hostigram or our licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms.

11.2 Reservation of rights

No rights are granted by implication, estoppel, or otherwise except as expressly set out in these Terms.

11.3 Feedback

If you send us suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them without obligation to you.

11.4 Copyright complaints

If you believe content on the Service infringes your copyright, send a notice to [email protected] including:

your contact information;
a description of the work alleged to be infringed;
the location (URL) of the alleged infringing material;
a statement that you have a good-faith belief that the use is not authorised; and
a statement, under penalty of perjury, that the information is accurate and that you are authorised to act on behalf of the rights-holder.

We will respond to valid notices in accordance with applicable copyright law, including by removing the material and notifying the affected Host.

12. Privacy and data protection

Our processing of personal data is described in our Privacy Policy, which forms part of these Terms.

Where you are acting as a controller of Guest personal data, our processing of that data on your behalf is governed by our Data Processing Addendum, available on request. The Addendum incorporates Standard Contractual Clauses where required for international data transfers and reflects the certifications of our sub-processors (including under the EU-US Data Privacy Framework).

13. Service availability

13.1 No guarantee of uninterrupted service

We work to keep the Service available but do not guarantee uninterrupted operation. The Service may be unavailable due to maintenance, upgrades, third-party outages, security incidents, or events outside our control.

13.2 Maintenance

We may carry out scheduled or emergency maintenance and will give reasonable advance notice of scheduled maintenance expected to materially affect availability.

13.3 No SLA in standard Plans

Standard Plans do not include a service-level agreement or service credits. Bespoke service-level commitments may be available under a separately signed agreement.

14. Suspension and termination

14.1 Termination by you

You may terminate your Account at any time by cancelling your subscriptions and using the account deletion option in your settings. Fees already paid are not refundable except where required by law or section 4.5.

14.2 Termination or suspension by us

We may suspend or terminate your access to the Service, in whole or in part, if:

you materially breach these Terms and (where the breach is curable) do not cure it within a reasonable time after our notice;
you fail to pay fees when due after a reasonable grace period;
we reasonably believe that continued provision creates a legal, security, or safety risk;
we are required to do so by law, court order, or instruction of a regulator;
a third-party provider essential to the Service withdraws our access on terms we cannot remedy.

We will give notice when practical and consistent with the reason for suspension or termination.

14.3 Effect of termination

On termination of your Account:

your right to access the Service ends;
active Service Pages will cease to operate and any active subscriptions will be cancelled;
we will delete your Knowledge Content and other Account data in accordance with our Privacy Policy and retention schedule, save for records we are required to retain for legal, accounting, or audit reasons;
provisions intended to survive termination (including sections 8.4, 8.5, 11, 15, 16, 17, 18, 19, and 22) will survive.

14.4 Data export

Before terminating your Account, you can export your data using the export function in your settings. Once deletion has completed, recovery is not possible.

15. Disclaimers

To the maximum extent permitted by law:

The Service is provided "as is" and "as available", without warranties of any kind, express or implied. We disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Without limiting the previous paragraph, we do not warrant that:

the Service will be uninterrupted, secure, or error-free;
defects will be corrected;
the Service or the servers that make it available are free of harmful components;
AI Output will be accurate, complete, up to date, or fit for any particular purpose;
the Service will meet your specific requirements or those of your Guests.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, our warranties are limited to the minimum extent required by law.

16. Limitation of liability

To the maximum extent permitted by law:

16.1 Exclusion of certain damages

Neither party will be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business opportunity, goodwill, data, or anticipated savings, arising out of or in connection with the Service or these Terms, whether in contract, tort (including negligence), or otherwise, even if advised of the possibility of such damages.

16.2 Cap on direct damages

Each party's total aggregate liability arising out of or in connection with these Terms, regardless of the form of action, will not exceed the greater of:

the total fees you paid us in the 12 months immediately preceding the event giving rise to the claim, and
one hundred US dollars (USD 100).

16.3 No liability for Host activities

We are not liable for the underlying property, event, group, or service that any Service Page describes, for the conduct of any Host or Guest, or for the consequences of reliance on AI Output.

16.4 Carve-outs

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including (where applicable) liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, gross negligence, or wilful misconduct.

16.5 Allocation of risk

The limits and exclusions in this section reflect a reasonable allocation of risk between the parties and form an essential basis of the bargain. They apply even if a limited remedy fails of its essential purpose.

17. Indemnification

17.1 By you

You will defend, indemnify, and hold harmless Hostigram, its affiliates, and their respective officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

your Knowledge Content or the operation of your Service Page;
your underlying offering (property, event, group, or other);
your use of the Service in breach of these Terms or applicable law;
your handling of Guest personal data;
your use of the WhatsApp channel or any other third-party integration you enable; or
a claim that your Knowledge Content infringes the intellectual-property or privacy rights of a third party.

17.2 By us

We will defend you against any third-party claim alleging that the Service, as provided by us and used in accordance with these Terms, infringes a registered patent, copyright, or trademark of a third party, and will pay amounts finally awarded against you or agreed in a settlement we approve. This obligation does not apply to claims arising from your Knowledge Content, from your combination of the Service with third-party material or services we did not provide, or from your use of the Service after we asked you to stop.

17.3 Procedure

The indemnified party must promptly notify the indemnifier of the claim, give reasonable co-operation, and allow the indemnifier to control the defence and settlement (subject to not admitting liability on behalf of the indemnified party without consent).

18. Governing law and disputes

18.1 Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

18.2 Venue

You and we agree to submit to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute arising out of or related to these Terms, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction.

18.3 Mandatory pre-litigation step

Before commencing any formal proceeding, the parties will attempt in good faith to resolve the dispute by sending a written notice to [email protected] (or to your registered email address) describing the dispute and a proposed resolution, and giving the receiving party 30 days to respond.

18.4 Consumer protections

If you are a consumer, you may have additional rights under the mandatory law of your country of residence, and nothing in these Terms limits those rights.

19. Changes to these Terms

We may modify these Terms from time to time. If we make a material change, we will give you reasonable notice, for example by email to the address associated with your Account or by an in-product notice, at least 14 days before the change takes effect (or longer where required by law). Your continued use of the Service after the change takes effect constitutes acceptance of the modified Terms. If you do not agree to the changes, you may stop using the Service and cancel your Account before they take effect.

The most current version of these Terms will always be posted at hostigram.com/terms with a Last updated date.

20. Communications

You agree that we may send you communications relating to the Service (transactional and operational notices, service updates, billing, security alerts) by email and in-product notification. You can manage promotional communications in your notification preferences. Transactional communications cannot be opted out of while you maintain an active Account.

21. Contact

For legal notices, complaints, or questions about these Terms:

Hostigram, Inc. 124 City Road, London, England, EC1V 2NX Email: [email protected]

For general support: [email protected]

22. General

22.1 Entire agreement

These Terms, together with the Privacy Policy, any applicable order form, and any Data Processing Addendum we sign with you, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements.

22.2 No waiver

A failure or delay by either party to enforce any provision of these Terms is not a waiver of that provision.

22.3 Severability

If any provision of these Terms is held to be unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving the parties' original intent.

22.4 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms to an affiliate or to a successor in connection with a merger, acquisition, or sale of all or substantially all of our assets, on written notice to you.

22.5 Independent contractors

The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, fiduciary, or employment relationship.

22.6 No third-party beneficiaries

There are no third-party beneficiaries to these Terms, except that affiliates of Hostigram may enforce the disclaimers, limitations of liability, and indemnification provisions as if they were a party to these Terms.

22.7 Force majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labour disputes, internet or telecommunications outages, third-party service failures, government action, epidemics, or natural disasters. The affected party will use reasonable efforts to mitigate the effects.

22.8 Notices

We may give notices to you by email to the address associated with your Account, by posting in the Service, or by any other reasonable means. You may give notices to us at the contact addresses in section 21.

22.9 Headings

Section headings are for convenience only and do not affect interpretation.

22.10 Language

These Terms are provided in English. Where we provide a translation, the English version controls in the event of any conflict.

These Terms are a binding contract. They are not legal advice. We recommend that you keep a copy for your records.