Customizing your assistant

Each service has three customization layers, all on the Edit Service page: (1) Welcome Message, the very first thing every guest sees. (2) Brand Logo, your image used as the chat avatar. (3) Brand Voice, assistant name, tagline, tone, vocabulary, and emoji policy. Together they make your assistant feel like an extension of your brand, not a generic assistant.

Open the Welcome Message card on the Edit Service page and write the first greeting guests should see (e.g. 'Welcome to The Cedar Loft! I'm here whenever you need anything, directions, the WiFi, late-night snack ideas.'). It composes automatically with the guest's personal greeting and a suggested-question CTA, and auto-translates into 50+ languages based on the guest's language. Leave it blank to use the default greeting.

Use the Brand Logo card on the Edit Service page. PNG, JPEG, or SVG, up to 500KB. The logo becomes the avatar in the chat header and on every assistant message bubble. If no logo is set, the assistant falls back to a clean letter avatar generated from your service name, no broken images, ever. Replace or remove the logo any time.

Brand Voice shapes the assistant's identity and tone beyond the first message. You can set: an Assistant name (e.g. 'Lola', 'Concierge', or keep your service name); a Tagline; a Tone (Warm, Professional, Playful, Formal, or Regional) plus an optional custom tone description; Words to use and Words to avoid; a Sign-off; and an Emoji policy (None, Minimal, Expressive). The live preview shows how a sample reply changes as you adjust the settings.

Assistant name: 'Margot'. Tagline: 'Your day, in good hands.' Tone: Warm with a custom note 'Calm, attentive, slightly poetic. Never corporate.' Words to use: 'celebration, ceremony, guests, day-of'. Words to avoid: 'inquiry, transaction, submit'. Sign-off: ', Margot 🤍'. Emoji policy: Minimal. Result: guests get replies that feel like they're talking to the planner's right hand, not a assistant.

Assistant name: 'The Front Desk'. Tone: Professional. Words to use: 'residents, building, package room, amenities'. Words to avoid: 'guests, hotel, stay'. Sign-off: blank. Emoji policy: None. Result: a polished assistant that matches HOA tone and treats users as residents, not visitors.

No, link behavior is handled separately and works the same regardless of tone. Links you attach to a specific Q&A pair surface whenever that Q&A is used to answer a guest. Action Links surface based on their context triggers. The 'is there a link / where can I learn more' multi-link menu pattern is automatic when guests ask broad link questions. Brand Voice only shapes how the assistant talks, not what URLs it shares.