Team & access

Both are people you invite to your service, but with different roles. Co-hosts help you manage the service: edit knowledge base, send broadcast updates, view analytics, read guest notes. They have ongoing access alongside you. Testers preview your service during setup mode: chat with Hostigram as if they were guests, find issues, give feedback. Their access is bounded, it's about validating the experience before it goes live. You can invite both types from PropertyKnowledge → Settings tab.

From your service's Settings tab, find the Team Access section. Click 'Invite co-host' and enter their email. They'll receive an email with their capabilities listed and an accept link. They need a Hostigram account (or they'll be prompted to create one).

From the same Team Access section, click 'Invite tester' instead. Testers get a different email explaining their role: previewing Hostigram during setup, testing responses, and reporting issues. Importantly, testers can chat with Hostigram even when your service is in Setup Mode (which would otherwise block regular guests).

Limits depend on your plan. Free tier: 1 co-host plus 2 testers. Paid tiers: up to 5 co-hosts plus 5 testers (varies by tier). The Team Access page shows your current usage versus your limit.

Yes. From the Team Access section, hover over any team member to see actions: resend invitation (if pending), cancel pending invitation, or remove (if accepted). All changes take effect immediately.

No. Testers chat under their email (not a guest identity), so they don't count against your service's max participants. They're separate from your guest population.