Channels & access
All the ways guests can reach your assistant
What channels can guests use?
Today: web chat (QR code or shared link, no app needed), WhatsApp (text your service's access code to +1 (612) 400-7319), and Facebook Messenger (currently live in dev mode; public after Meta App Review). Coming soon: Instagram DM and an embeddable website chat widget. All channels share the same service knowledge and brand voice.
Which access modes can I set per service?
Three modes, switched from the Guest access tab: Open access (anyone with the link can chat, best for QR codes), Access code (4 to 6 digit code with rate-limited brute-force protection), and Guest list (name allowlist with fuzzy matching). On paid plans you can also set a participant cap. You can change modes at any time without breaking existing links, and deactivate a service from the host dashboard to cut access immediately.
How do per-Q&A links surface vs. Action Links?
Two link systems work together. (1) Per-Q&A links: a URL field on each Q&A pair, when that specific Q&A is used to answer a guest, its link is included automatically in the reply. (2) Action Links: standalone contextual links with their own triggers, including optional proactive mode where the assistant suggests them. When a guest asks a broad question like 'is there a link for this?' or 'where can I learn more?', the assistant shows a multi-link menu of all relevant URLs.
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