Knowledge base & templates

Three options, in order of speed: (1) Apply a template, pre-built Q&A sets for common service types, with variables you fill in once (e.g. WiFi password, check-in time). (2) Paste text, paste any document or notes and the system extracts Q&A pairs automatically using AI. (3) Manual Q&A, write each entry yourself for full control. You can mix all three on the same service.

Open the Templates page from the Knowledge tab to browse system templates (vacation rental basics, group hosting, event coordination, etc.) and your own saved templates. Each template has placeholder variables like {{wifi_password}} or {{checkin_time}}. When you apply a template, you fill the variables once and the system creates all the Q&A entries in one go. You can also save your own templates to reuse across multiple services.

Yes. Use 'Paste Text' in the Knowledge tab to paste house manuals, FAQs, or property descriptions. The system runs the text through AI to extract clean question-and-answer pairs, which you then review before saving. This is the fastest way to convert an existing document into a working knowledge base.

Hostigram uses hybrid retrieval: it combines semantic vector search (understanding meaning) with keyword matching against your knowledge base. This means a guest asking 'what's the wifi code?' will find your entry titled 'WiFi password' even though the words are different. Embeddings are generated automatically when you add or edit knowledge, no setup required.

When Hostigram can't confidently answer, the question is escalated and appears in your 'Escalated questions' panel. You can review it, write the correct answer, and optionally save it directly to your knowledge base in one click, so Hostigram handles the same question itself next time. This is the easiest way to grow your knowledge base based on real guest needs.

When Hostigram doesn't know something, it doesn't say 'contact your host' or make up answers. Instead, it acknowledges the limit honestly and offers to follow up. For example: 'I don't have that information yet, but I'll let our team know and someone will get back to you.' This question is also logged in your dashboard's Escalated Questions section so you can review what guests are asking and update your knowledge base accordingly.

No. Hostigram is grounded in your knowledge base only. It won't fabricate information about your service, location, or amenities. If your KB is missing something a guest asks about, Hostigram will admit it doesn't know and direct the guest gracefully (without sending them away or giving up). Use the Escalated Questions section to identify gaps and keep your KB strong.